Customer service is very good and has…

Customer service is very good and has resolved all issues I've had that have come up in the past. My only critique is that sometimes they don't read the email I send when there is an issue. I always include in detail what the issue was and I'll get an answer that's unrelated to what I've written about, like they didn't read what I've sent. I then have to resend to explain the problem again. Eventually, they get it and are always helpful. Also, It seems the new reward system has made it harder to earn a free reset of an evaluation. I have to spend much more money to get the points. To be fair, this just started and I have to see how it will actually work out