Discord Support is hit or miss, be sure to document your interactions to show to the actual ETF Support/Payroll.
Review Update 5/16/24 After a week of waiting (due to email issues from ETF), and several back and forth communications, ETF has come through and processed the payout that I did qualify for and earned. This review was written mostly due to my interaction with a specific member of their Discord Moderator Staff. This Moderator was beyond rude and unprofessional and did not recognize that their actions acted to represent ETF as a whole. After they reached out to me here, I went back to discord ans found I was no longer banned (I assume it was a timed ban). I created a new ticket that was met by a completely different moderator. Despite my being upset about the situation still, he was professional and did the thing that the other moderator failed to do: Got me in contact with a supervisor. After much communication back and forth, and the clearing up of confusion after confirming that id met the requirements for a payout, I was sent an email today that my payout was being processed and asked to set up the payout info, which went smoothly. It took a few hours, but I got confirmation and was able to send the money to my account (being processed now). As a US trader, its hard to find a good prop firm to trust. While I did get upset, the moderator and later support team was able to handle my issues and provide a satisfactory outcome. I will
Update this review again if needed, but for now, good job ETF. 👍 =====================================
Original Review: I cannot recommend Elite Trader Funding. A lot of US traders have felt the hurt from the forex market recently, and the futures prop firm picks are small. That said, ETF was recommended to me as being really good. So, like many others, I had to spend some time getting used to Futures trading and new platforms, but eventually got the hand of it. Passed several challenges and had been working on funding. They have a pretty simple ruleset for payout. Reach 40% of your max payout in your account for consistency, trade your account for 15 days (then for two more 15 periods then it lowers to 10) and you cant request more than your min balance. Hit all this on day 22 of the account. Went and requested a payout. Several days later I got an email saying it was denied because I didnt follow the rules in the payout cycle with no explanation. I created tickets, then joined the discord where their website said I could talk to an actual person. This is where the problem happened. It was explained to me that payroll denied my payout because they wanted to see “genuine activity”. I sent photos of my dashboard showing the account being 22 days. They said I sometime did more than one trade a day. I asked why that mattered. The website says we can trade OUR way, and some days I did take additional trades. They said some of my days were larger than others. It was then argued that I did a small trade. I said I did. I had taken a loss, was in another trade snd market was going to close, which you cant hold past, so I closed it. That put me below the 40% required and THAT day I got the payout button. They then said I needed to trade another day. I asked why, especially if I take a loss, which would put me out of the 40% range. I told them I want my payout. This person, named “Kenpachi” said I needed to trade another day. I asked to speak to a Supervisor then. He said they aren't on discord. I said they could call me. Telephone support isn't “available” to me, apparently, because I am not an elite trader. Email is also down, apparently. I told them I would record that I was requesting a supervisor and this was seedy behavior. He said “not at all, I'm just passing on information”, then ended the chat, closed my ticket, then deleted the channel so I didnt have access to the conversation. Luckily I did manage a few screen shots. When I tried to say something in their discord server and mentioned how I was treated and by who, I got banned. I didnt even get to ask my second question, which is why they wanted to charge me $1,000 to reset an account when they normally charge you $80. But no, instead of getting help or even talking to a supervisor or anything, I get to talk to some random guy on Discord who then deletes our chat and bans me. Yeah. Thanks for reading. r
Update this review again if needed, but for now, good job ETF. 👍 =====================================
Original Review: I cannot recommend Elite Trader Funding. A lot of US traders have felt the hurt from the forex market recently, and the futures prop firm picks are small. That said, ETF was recommended to me as being really good. So, like many others, I had to spend some time getting used to Futures trading and new platforms, but eventually got the hand of it. Passed several challenges and had been working on funding. They have a pretty simple ruleset for payout. Reach 40% of your max payout in your account for consistency, trade your account for 15 days (then for two more 15 periods then it lowers to 10) and you cant request more than your min balance. Hit all this on day 22 of the account. Went and requested a payout. Several days later I got an email saying it was denied because I didnt follow the rules in the payout cycle with no explanation. I created tickets, then joined the discord where their website said I could talk to an actual person. This is where the problem happened. It was explained to me that payroll denied my payout because they wanted to see “genuine activity”. I sent photos of my dashboard showing the account being 22 days. They said I sometime did more than one trade a day. I asked why that mattered. The website says we can trade OUR way, and some days I did take additional trades. They said some of my days were larger than others. It was then argued that I did a small trade. I said I did. I had taken a loss, was in another trade snd market was going to close, which you cant hold past, so I closed it. That put me below the 40% required and THAT day I got the payout button. They then said I needed to trade another day. I asked why, especially if I take a loss, which would put me out of the 40% range. I told them I want my payout. This person, named “Kenpachi” said I needed to trade another day. I asked to speak to a Supervisor then. He said they aren't on discord. I said they could call me. Telephone support isn't “available” to me, apparently, because I am not an elite trader. Email is also down, apparently. I told them I would record that I was requesting a supervisor and this was seedy behavior. He said “not at all, I'm just passing on information”, then ended the chat, closed my ticket, then deleted the channel so I didnt have access to the conversation. Luckily I did manage a few screen shots. When I tried to say something in their discord server and mentioned how I was treated and by who, I got banned. I didnt even get to ask my second question, which is why they wanted to charge me $1,000 to reset an account when they normally charge you $80. But no, instead of getting help or even talking to a supervisor or anything, I get to talk to some random guy on Discord who then deletes our chat and bans me. Yeah. Thanks for reading. r
Response from Elite Trader Funding
Hi Gary,
The team has been trying to contact you for a few days now. However, emails are not going through. You will notice our current issue with emails when you try to create a ticket. Please join our Discord community and create a ticket with the mods.
Thanks,
The team has been trying to contact you for a few days now. However, emails are not going through. You will notice our current issue with emails when you try to create a ticket. Please join our Discord community and create a ticket with the mods.
Thanks,