Warning: Trader Dashboard displays false data – accounts liquidated without valid reason! [Update: Problem was resolved]

I purchased two Daimond Hands accounts from Elite Trader Funding, successfully passed the evaluation phase, and was trading in the funded stage.

Unfortunately, what has happened since is not just disappointing — it’s alarming and unacceptable.

I managed my trades strictly according to the rules, especially the daily loss limit as displayed in the Trader Dashboard. I adjusted my position size and stop loss to ensure the displayed limit would not be violated. That should be more than enough — especially when you rely on the platform’s official tools and data.

But here's the issue:

My trades were automatically closed, and the funded accounts were liquidated with the explanation that the daily loss limit had been breached.
This is demonstrably false.

I have clear screenshots showing:

-The EOD balance was intact
-The displayed daily loss limit was not reached
-Only one position was open per account (1 MES lot)
-The stop loss was set above the platform’s daily loss limit

Despite presenting this clear evidence, support ignored the actual data from their own dashboard. Instead, they provided a general explanation of how the limit is calculated — but completely failed to explain the inconsistency between that and the actual numbers shown to me as a trader.

To make matters worse, I was told the liquidation was valid — even though it was based on inaccurate and misleading platform data. No transparency, no correction, no responsibility.

I’ve worked with many prop firms over the past 6 years. Nothing like this has ever happened.

Conclusion: If you trade accounts at ETF, beware:
Even if you respect the rules and base your trading on the data they provide, you might lose everything due to errors in their system — and support won’t take any responsibility.

This experience broke all trust for me — and I cannot recommend Elite Trader Funding based on how this was handled.
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Update to my previous review – Issue resolved professionally

Following my initial negative experience, I would like to update my review and give credit where it’s due. After raising my concerns with Elite Trader Funding regarding an account issue, the support team took the matter seriously and investigated thoroughly.

They acknowledged the error, offered a reasonable and fair solution, and followed through with clear communication. I appreciate the fact that they ultimately resolved the issue to my satisfaction.

This shows that the company listens to its traders and is willing to take responsibility and correct mistakes. I’m pleased with how this was handled and thank the support team for their efforts.