4 Hours and no account

Terrible experience. Bought an account at 27.06.2024 08.30 AM EST. It has been more than four hours and the account still not provided. I bought a Fast Track account. They only give you 14 days to finish it and they even count weekends. But they are not providing the account within their promised time. Their support keep telling me to be patient or try to log in again but still nothing.