Heartless support
Heartless support. My account got closed after telling them "im worried i might get in trouble". Previous responses on my concern was "to help avoid this in the future, we strongly recommend closing positions a few minutes before the cutoff and keeping a mobile device handy as a backup method for managing trades." But they did not close the account and thought it was just a reminder.
Response from Elite Trader Funding
Thank you for your feedback. Just to clarify, our support team cannot manually close or manage trading positions for any user. We can only provide general guidance, not intervene in trading activity.
If you’d like us to review your account and explain what happened, please email us at support@etf.fund. We're happy to help.
ETF Team
If you’d like us to review your account and explain what happened, please email us at support@etf.fund. We're happy to help.
ETF Team