Issues won't be made right... In my experience
A little while back I had an issue that ETF support said was impossible. I decided to leave this review when I got the below email months after being told exactly what was described was impossible. I was up nearly $18k in a qualified account and the issues ended up blowing it a day before I could take a payment. ETF blamed me, and my equipment. I run a I9-11900k 3090 GPU have gig internet and a Asus RT-AX88U router... You honestly can't get much better equipment. How I described my issue is I tried to take some trades they didn't seem to process. I clicked the exit all trades and cancel button then I pulled up my account at the end of the day and every button I pressed for an order processed just hours later.
Dear valued traders,
We understand that many of you may be experiencing issues with TradingView, including higher latency, order cancellations failing, and orders being rejected due to fetch failures. We want to assure you that we are aware of these issues and are working closely with our partners at Tradovate to identify and address the root cause of these problems.
We appreciate those of you who have already submitted trading logs through the ticketing system. Your logs have been incredibly helpful in our efforts to resolve these issues. For those who have not yet submitted logs, please do so through the ETF Support website if you experience any of the aforementioned issues. We will continue to keep you updated on the situation as we work towards a solution.
In the meantime, we recommend switching to Tradovate or NinjaTrader8 to resume trading. We understand that disruptions to your trading experience can be frustrating and we apologize for any inconvenience caused. Our commitment to you is to provide transparency during these situations and ensure that all traders have a seamless and successful trading experience with our platforms.
Help Center Article:
How to generate a HAR file
Thank you for your patience and support.
Sincerely,
The ETF Team
*****Edit nearly 3 years after I leave the review****
Elite Trader Finding responds with
"Reply from Elite Trader Funding
40 minutes ago
Thank you for your feedback. We’re unable to locate your account from this review. Please email ********** if you’d like clarification on your case.
ETF Team"
No need for clarification nearly 3 years later, I didn't get any answers 3 years ago and certainly won't now. Also I wouldn't have any of that information or logs from the incident saved this long. I was basically screwed out of $10k 3 years ago and I haven't been back. Since I quit ETF there have been many rule and account payout rule changes, I still get the emails.
Dear valued traders,
We understand that many of you may be experiencing issues with TradingView, including higher latency, order cancellations failing, and orders being rejected due to fetch failures. We want to assure you that we are aware of these issues and are working closely with our partners at Tradovate to identify and address the root cause of these problems.
We appreciate those of you who have already submitted trading logs through the ticketing system. Your logs have been incredibly helpful in our efforts to resolve these issues. For those who have not yet submitted logs, please do so through the ETF Support website if you experience any of the aforementioned issues. We will continue to keep you updated on the situation as we work towards a solution.
In the meantime, we recommend switching to Tradovate or NinjaTrader8 to resume trading. We understand that disruptions to your trading experience can be frustrating and we apologize for any inconvenience caused. Our commitment to you is to provide transparency during these situations and ensure that all traders have a seamless and successful trading experience with our platforms.
Help Center Article:
How to generate a HAR file
Thank you for your patience and support.
Sincerely,
The ETF Team
*****Edit nearly 3 years after I leave the review****
Elite Trader Finding responds with
"Reply from Elite Trader Funding
40 minutes ago
Thank you for your feedback. We’re unable to locate your account from this review. Please email ********** if you’d like clarification on your case.
ETF Team"
No need for clarification nearly 3 years later, I didn't get any answers 3 years ago and certainly won't now. Also I wouldn't have any of that information or logs from the incident saved this long. I was basically screwed out of $10k 3 years ago and I haven't been back. Since I quit ETF there have been many rule and account payout rule changes, I still get the emails.
Response from Elite Trader Funding
Thank you for your feedback. We’re unable to locate your account from this review. Please email support@etf.fund if you’d like clarification on your case.
ETF Team
ETF Team