Quick to Deny Payout | Unclear Language | Zero Accountability
Elite Trader Funding was quick to deny my payout, shut down my site access, and removed me from Discord after I warned other users about tricky policy wording.
I had a Direct-To-Funded Master account which advertises "End of Day Realized Profit" drawdown on both the summary page and plan details.
The Issue:
After reaching 20% profit, a loss limit rule activates: if you "lose more than 35% of total profits," you can lose your account. The plan description doesn't specify HOW this is calculated.
I had 15 out of 18 successful trading days with ~$14K profit. On the day they cited for violation, I realized +$978 profit. They closed my account anyway, citing their "audit" policy which adds the phrase "may trigger intraday" - meaning they track intraday unrealized losses despite advertising End of Day drawdown.
Their Response:
I professionally reached out multiple times to resolve the contradiction between advertised EOD drawdown and intraday enforcement. They repeatedly claimed there was "no confusion" and accused me of "trying to game the system."
They then:
Locked my account access
Removed me from Discord for warning other traders
Refused to acknowledge the misleading policy structure
Documentation:
I have screenshots showing my 15/18 profitable days, $14K total profit, the +$978 day they cited, all email correspondence, and the contradictory policy language.
Warning to traders: After 20% profit, you can be closed on green days for intraday violations not clearly disclosed in the plan details. Read every FAQ and audit document, not just the plan page you're purchasing.
In my opinion, my trade history on that eval was exactly the type of trading they were wanting to see with managing risk. I wish they would have been more positive and less defensive by blaming me and worked with me on a solution.
EDIT AFTER REPLY:
-Correct. You advertise a plan as "End of Day" and as you stated below, in the details of the plan list out the rule as you state it and leave out the BIGGEST PART OF THE RULE. You then state you will be auditing payouts (which would audit the rule you provided in the rule section).
Then, in the audit rules (99% of people wouldn't realize you add different rules in the audit compared to what you show in the rules); you recite the same first part of the rule and then add some very important language that it "MAY" trigger intraday which is NOT in the rules advertised.
Even your response doesn't address the issue. Why not add the language that you "may" trigger intraday calculation on an end of day account on the plan details? Why leave that out?
This review is how your company shut the account down, gave vague responses like the one below which avoided almost all of my questions and said "you're wrong, I'm right" and terminated me.
I'd be happy to share all email correspondence, $14K of profit this company denied me with 16 of 18 green trading days with only 1 loss at same amounts as my wins.
I had a Direct-To-Funded Master account which advertises "End of Day Realized Profit" drawdown on both the summary page and plan details.
The Issue:
After reaching 20% profit, a loss limit rule activates: if you "lose more than 35% of total profits," you can lose your account. The plan description doesn't specify HOW this is calculated.
I had 15 out of 18 successful trading days with ~$14K profit. On the day they cited for violation, I realized +$978 profit. They closed my account anyway, citing their "audit" policy which adds the phrase "may trigger intraday" - meaning they track intraday unrealized losses despite advertising End of Day drawdown.
Their Response:
I professionally reached out multiple times to resolve the contradiction between advertised EOD drawdown and intraday enforcement. They repeatedly claimed there was "no confusion" and accused me of "trying to game the system."
They then:
Locked my account access
Removed me from Discord for warning other traders
Refused to acknowledge the misleading policy structure
Documentation:
I have screenshots showing my 15/18 profitable days, $14K total profit, the +$978 day they cited, all email correspondence, and the contradictory policy language.
Warning to traders: After 20% profit, you can be closed on green days for intraday violations not clearly disclosed in the plan details. Read every FAQ and audit document, not just the plan page you're purchasing.
In my opinion, my trade history on that eval was exactly the type of trading they were wanting to see with managing risk. I wish they would have been more positive and less defensive by blaming me and worked with me on a solution.
EDIT AFTER REPLY:
-Correct. You advertise a plan as "End of Day" and as you stated below, in the details of the plan list out the rule as you state it and leave out the BIGGEST PART OF THE RULE. You then state you will be auditing payouts (which would audit the rule you provided in the rule section).
Then, in the audit rules (99% of people wouldn't realize you add different rules in the audit compared to what you show in the rules); you recite the same first part of the rule and then add some very important language that it "MAY" trigger intraday which is NOT in the rules advertised.
Even your response doesn't address the issue. Why not add the language that you "may" trigger intraday calculation on an end of day account on the plan details? Why leave that out?
This review is how your company shut the account down, gave vague responses like the one below which avoided almost all of my questions and said "you're wrong, I'm right" and terminated me.
I'd be happy to share all email correspondence, $14K of profit this company denied me with 16 of 18 green trading days with only 1 loss at same amounts as my wins.
Response from Elite Trader Funding
We understand your concern and appreciate you taking the time to share your perspective. For clarity, the 35% risk management rule is outlined in our policy: if total profits decline by more than 35% after reaching a 20% gain, the account becomes ineligible for further payouts. This rule is applied consistently across all traders to ensure fairness.
Our team reviewed your case thoroughly and confirmed that the account outcome aligned with the published terms. We understand that the rule may not align with every trader’s preferred structure, but it is not open to interpretation once the threshold is reached.
ETF Team
Our team reviewed your case thoroughly and confirmed that the account outcome aligned with the published terms. We understand that the rule may not align with every trader’s preferred structure, but it is not open to interpretation once the threshold is reached.
ETF Team