VPN rule change
Today I was informed they were changing their VPN rule but they will not make my payout because it was two months ago. Nothing new with these guys because they will always find a reason not to pay you. They are very tricky. These scammers know what they are doing.
I was a victim of this scam and had written on here earlier. I had finally made it through to a payout only to be denied for using a VPN. As stated earlier I travel internationally and always use a VPN. It's called protection. They said this rule is to protect their trading platform but it is not their platform. It is Tradovate's platform and they don't have a problem with VPN's. So this reason is just BS! But if not this they will find another reason not to pay.
I had just paid a very high price for a funded account reset prior to making it to an actual payout. They did not mention I was using a VPN and breaking the rules when they took my money. They only informed me of this after I requested a payout.
Run from these guys!!!!!! There are very good prop firms out there that actually pay.
This group has a very profitable business model. Sell accounts at extremely low discounts and if someone passes find a reason not to pay. Scammers!!!!!!
I was a victim of this scam and had written on here earlier. I had finally made it through to a payout only to be denied for using a VPN. As stated earlier I travel internationally and always use a VPN. It's called protection. They said this rule is to protect their trading platform but it is not their platform. It is Tradovate's platform and they don't have a problem with VPN's. So this reason is just BS! But if not this they will find another reason not to pay.
I had just paid a very high price for a funded account reset prior to making it to an actual payout. They did not mention I was using a VPN and breaking the rules when they took my money. They only informed me of this after I requested a payout.
Run from these guys!!!!!! There are very good prop firms out there that actually pay.
This group has a very profitable business model. Sell accounts at extremely low discounts and if someone passes find a reason not to pay. Scammers!!!!!!
Response from Elite Trader Funding
On Tuesday April 22nd we sent the following email and notice to our customers:
Regarding our enforcement of IP Masking technology, we did our best to lock things down to protect ourselves, but we inadvertently created an environment that is neither friendly nor enjoyable for you, and we apologize.
From our point of view, we thought it was easy not to use these technologies and did not realize how common they are in the trading world. Although we would not recommend continuing use as it can introduce new problems, effective April 22nd we have decided to allow the use of VPN or VPS when trading ETF accounts. Our stance regarding using TOR and other proxy services remain unchanged; we will continue to monitor accounts for abuse of these services.
As a gesture of good faith, we will be emailing traders who were denied in the past 30 days for VPN/VPS use and will be offering them one of two options: take a payout or allow us to reinstate your account along with the payout so that you can continue killing it in the markets.
Again, we apologize for the strictness but want you to know that we as a company are nothing without you. Our goal has been to move traders to live markets and we have been doing a great job at that. Our staff, each and every single one of them has gone above and beyond their call of duty to ensure the success of ETF and management has done their best to make everyones lives easy by making things black & white but we understand that not everything can depend on a simple yes or no. Going forward, we will do better. We will continue providing you great service but we are going to take it a step further. We are going to give you, the trader, exactly what you want. More details to come on this point and rest assured that you will appreciate it when you see it. We can't reveal too much at this time as it will steal the thunder from our marketing team!
As hard as it may seem to believe, we do listen and we do adjust and we believe that this two way street is what makes our community special. Continue providing your feedback, we’re here to support you!
If you have questions about your specific situation or would like to follow up, please feel free to reach out to our support team at support@elitetraderfunding.com. We’re happy to take a second look and see what can be done.
ETF Team
Regarding our enforcement of IP Masking technology, we did our best to lock things down to protect ourselves, but we inadvertently created an environment that is neither friendly nor enjoyable for you, and we apologize.
From our point of view, we thought it was easy not to use these technologies and did not realize how common they are in the trading world. Although we would not recommend continuing use as it can introduce new problems, effective April 22nd we have decided to allow the use of VPN or VPS when trading ETF accounts. Our stance regarding using TOR and other proxy services remain unchanged; we will continue to monitor accounts for abuse of these services.
As a gesture of good faith, we will be emailing traders who were denied in the past 30 days for VPN/VPS use and will be offering them one of two options: take a payout or allow us to reinstate your account along with the payout so that you can continue killing it in the markets.
Again, we apologize for the strictness but want you to know that we as a company are nothing without you. Our goal has been to move traders to live markets and we have been doing a great job at that. Our staff, each and every single one of them has gone above and beyond their call of duty to ensure the success of ETF and management has done their best to make everyones lives easy by making things black & white but we understand that not everything can depend on a simple yes or no. Going forward, we will do better. We will continue providing you great service but we are going to take it a step further. We are going to give you, the trader, exactly what you want. More details to come on this point and rest assured that you will appreciate it when you see it. We can't reveal too much at this time as it will steal the thunder from our marketing team!
As hard as it may seem to believe, we do listen and we do adjust and we believe that this two way street is what makes our community special. Continue providing your feedback, we’re here to support you!
If you have questions about your specific situation or would like to follow up, please feel free to reach out to our support team at support@elitetraderfunding.com. We’re happy to take a second look and see what can be done.
ETF Team